Quality Customer Care and Expenditure Challenge

Factors Affecting Operation Management

There are some factors affecting the operation management and decision making of managers and leaders of Marks and Spencer Ltd. which are discussed as follow:

7 Factors Affecting Operation Management

Global Competition

Global competition is an important factor that is affecting the operation management and decision making of the Marks and Spencer Ltd. As a multinational retailer, they have so many varieties of clothing options offered for their respective customers but other competitions worldwide affecting the customer base of the organization (BARRACLOUGH, 2016). Without the online shop, they need to focus on the Asian market to grab more customers and attract them to compete globally.

Material and Capital Security

Raw materials and capital are the most crucial ingredients of operation

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