Breakdown in Communication in Healthcare

Breakdown in Communication in Healthcare

Breakdown in Communication in Healthcare

Abstract – Breakdown in Communication in Healthcare

Language problem is the fact for breakdown in the communication and this is the incident that is highlighted due to language barrier in a healthcare center for regular body checkup between customer and medical assistant. So, this study shows the types of communication like verbal, on verbal, written and visual. Moreover, it represents the seven elements of Dwyer’s key elements of communication process like sender, messages, communication channel, receiver, context, noise and feedback. Finally, it shows the effective communication strategies when language is barriers like using different sign, gestures and visual communication solve the incident.

Breakdown in Communication


The is incident is about the miscommunication while I had gone to a healthcare for regular body checkup. In that case, I ordered the medical assistant to arrange all formalities with all requirements. I found that he just served me a paper and there is no guideline to fulfill the requirement of body checkup. Then it seems to me he is not from my culture (UK) may be he is the resident of this country (China) who is working in this restaurant. Then, I again asked for arranging my body check up functionalities and I think he was not known about such formalities, he was talking about is it problem in my body (that was horrible to me). I thought he has language barriers when he was talking it was not good enough English pronunciation. Then I thought I should skip it. Then I talk about to show me the room of surgeon. He felt awkward. It seems it was something new or there are several meanings of surgeon. Anyways, then I just asked for the duty doctor, and again he cannot reply and I came out from there.

1 ) Types of communication

Miscommunication is the huge gap between the sender and receiver where it must be known about the types of communication may use to communicate each other. So, the types or forms of communications are;

Verbal communication is the form of communication between the sender and receiver when they can communicate each other face to face, or telephonic conversation etc (Toopr, 2017). The incident that I am going to explain it is the form of verbal communication. An administrator needs to have great verbal communication skills abilities. A supervisor needs to deal with customer, clients or mass people & he should be able to communicate properly persuade the group of individuals in fulfilling the needs of them. Executives who deal with customer or meet as so many numerous of clients who are extraordinary regarding the personally behavior and talking aptitudes. In this way, Executives to require magnificent verbal relational abilities.

Non verbal communication is the form of communication as inter personnel communication where the looks, attitudes, behavior of the individuals are basically considered where it seems that first impression could be the best impression where one person sees the looks, attitude, way of talking that transforms an information data message about the personality of the individuals (Vairop, 2017). In that case, when I met the medical assistant boy I thought he is a Chinese man. So, it is general thought it will not be easy to communicate with him in English if I do not have skills to other forms of communication.

Written Communication is the form of communication by the means of emailing or chatting. In that case this option was not available (Bhasin, 2016).

Visual communication is the use of image, designs or animations to communicate if the ways of verbal or written communication is failed. In that case this option could be used by using the food menu photos asking for food menu images (Nayab, 2016).

2 ) Dwyer’s key elements of communication process:

  1. Sender
  2. Message
  3. Context
  4. Communication Channel
  5. Receiver
  6. Noise/Interference
  7. Feedback (Dwyer, 2011)

Breakdown in Communication in Healthcare

A sender of message is the person to send message to his or her receiver for getting feedback regarding the message. In this case, the sender is I who is sending message for conducting my body checkup. It is likewise requiring the information data message, which is the data to be passed on. It is the case that is likewise needs to have context the information data message, that the message could be passed through a structure that can be sent, in that case I was sending the message of arranging all formalities for regular body check up.

A communication channel that is chosen is the media that is used for communication. Channels of correspondence incorporate of talking, as of video transmissions, composing, sounds transmissions, instant information data messages & faxes and electronic transmission through information data messages, even nonverbal correspondence. In that case, my first impression after seeing him it was he could be a Chinese man.

The receiver of message must almost certainly noise/interference the information data message, that may imply as rationally as handling the information data message as to comprehensions. As one can’t disentangle, the information data message fizzles. In this case, the way of communicating with the medical assistant boy was failed just because of language barriers.

It is therefore, a receiver may give sender input, that is an information data message as sent by recipient to back to sender. In that case, his feedback was just asking a question is that problem in my body, but it was not satisfied feedback to me. (Silverman, 2000)

Written by

Md. Shadequr Rahaman

Email: [email protected]

Breakdown in Communication in Healthcare

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