Impact of Autocratic Leadership: Would a move away from autocratic leadership decrease labor turnover at Nantong Tiannan Hotel?
Executive Summary
Autocratic Leadership work environments usually do not give more room for flexibility of the decision of the leader and the leader decision is the final decision all the time. The idea of the Business owners regarding the autocratic work environment is to use such management style to ensure the matter of consistent manner in the working process and to make the Policies from the central point, and guidelines will be provided from the central point. Thus all these circumstances are the natural extensions of an autocratic leader. The rules of autocratic leadership help enforce the leader’s management style to take the advantage of taking a quick decision in which the decision is centralized by the practice with the leader. Under this type of leadership style the reason to use the style like autocratic leadership as there is no possibility of delay in taking decision and it is quick for them and time consuming to take the decision on time in times of crunch situation. The reason to use autocratic leadership is needed by the autocratic leader because it proves to be advantageous for the company. Autocratic leaders have the tendency that subordinate members will be under rated and they will be bound to follow the direction of the boss, and they will not have the job security, the work environment are not to their buy choice, they have to work from the direction of the central point, no immediate action they can take if the emergence is occurred, they fail to implement the goal as there is no scope of group sharing and the Impact of Autocratic Leadership in organizational performances is significant. Moreover, the centralized management problem may come here that is not good for the business might bring to the situation. Failing to consult with other team members in such situations hurts the overall success of the group.
Case: Would a move away from autocratic leadership decrease labor turnover at Nantong Tiannan Hotel ？
Introduction
Labor turnover at Nantong Tiannan Hotel became a concern issue because if the labor turnover is increased then it is a problem of management to provide the services needed. In a successful organization labor turnover should be below at a minimum level otherwise it has a bad impact on the organization productivity, effectiveness and efficiency. Moreover, Nantong Tiannan Hotel will be in struggle in the market to provide better service. In this regard, Impact of Autocratic Leadership is significant for reducing employee turnover.
So, the problem is about autocratic leadership that causes huge labor turnover at Nantong Tiannan Hotel. By the definition of autocratic leadership we mean that this is a style with a more authoritative management style. The use of this leadership style by the business owners is to ensure all employees where they stand under the supervision of the leader. It is the form of directive leadership that the leader has the influential role to emphasize teamwork, group input and shared decision making.
Autocratic leadership work environments usually do not give room for flexibility in decision making and the decision of the leader is the final decision all the time. The idea of the business owners is to the use of such management style to ensure consistency of direction in the working process. It is the natural extensions of an autocratic leader to give direction from central point and his decision is final decision. Thus the practice of such autocratic leadership has negative impact for Nantong Tiannan Hotel. As a result, a question is come out that would a move away from autocratic leadership decrease labor turnover at Nantong Tiannan Hotel? So, it will be analyzed with proper analysis, findings that the move away from autocratic leadership decrease labour turnover at Nantong Tiannan Hotel and it would be better consequences or not.
Research Question – Impact of Autocratic Leadership
Questionnaire – A
What is your gender？
●Male
○Female1. How long have you been working for NanTong Tiannan Hotel?
○0-1 years
●2-3 years
○4-5 years
○above 5 years
2. Would you like the leadership in NanTong Tiannan Hotel？
○Yes
●No
○Whatever
4. Have you thought about leaving NanTong Tiannan Hotel？
○Always
○Sometimes
●Never
5. What is your job morale during the working time?
●Motivated
○Demotivated
○in between
- Which is your most satisfying aspect of working at NanTong Tiannan Hotel?
●Corporate Vision
●Work environment
●Personal ability and development
●Salary and benefits
○management mode
○All of the above
○None
7．Which is your most unsatisfying aspect of working at NanTong Tiannan Hotel?
○Corporate Vision
○Work environment
○Personal ability and development
○Salary and benefits
●management mode
○All of the above
○None
8. What is your normal working time?
○1-3hours
●4-6 hours
○7-8 hours
○Above 8 hours
9．How often do you have a vacation？
○once per week
●once per month
○once per year
○None
10．How is your relationship between you and management？
○Good
○Bad
●Normal
Questionnaire – B
1What is your gender？
○Male
●Female
2How long have you been working for NanTong Tiannan Hotel?
○0-1 years
○2-3 years
●4-5 years
○above 5 years
3. Would you like the leadership in NanTong Tiannan Hotel？
○Yes
○No
●Whatever
4. Have you thought about leaving NanTong Tiannan Hotel？
○Always
●Sometimes
○Never
5. What is your job morale during the working time?
○Motivated
○Demotivated
●in between
- Which is your most satisfying aspect of working at NanTong Tiannan Hotel?
○Corporate Vision
○Work environment
○Personal ability and development
●Salary and benefits
○management mode
○All of the above
○None
7．Which is your most unsatisfying aspect of working at NanTong Tiannan Hotel?
○Corporate Vision
○Work environment
●Personal ability and development
○Salary and benefits
○management mode
○All of the above
○None
8. What is your normal working time?
○1-3hours
●4-6 hours
○7-8 hours
○Above 8 hours
9．How often do you have a vacation？
●once per week
○once per month
○once per year
○None
10．How is your relationship between you and management？
○Good
○Bad
●Normal
Questionnaire – C
1What is your gender？
●Male
○Female
2.How long have you been working for NanTong Tiannan Hotel?
○0-1 years
●2-3 years
○4-5 years
○above 5 years
3.Would you like the leadership in NanTong Tiannan Hotel？
●Yes
○No
○Whatever
4. Have you thought about leaving NanTong Tiannan Hotel？
○Always
●Sometimes
○Never
5. What is your job morale during the working time?
○Motivated
●Demotivated
○in between
- Which is your most satisfying aspect of working at NanTong Tiannan Hotel?
●Corporate Vision
○Work environment
○Personal ability and development
○Salary and benefits
○management mode
○All of the above
○None
7．Which is your most unsatisfying aspect of working at NanTong Tiannan Hotel?
○Corporate Vision
○Work environment
○Personal ability and development
○Salary and benefits
●management mode
○All of the above
○None
8. What is your normal working time?
○1-3hours
●4-6 hours
○7-8 hours
○Above 8 hours
9．How often do you have a vacation？
●once per week
○once per month
○once per year
○None
10．How is your relationship between you and management？
○Good
●Bad
○Normal
MARKET REASEARCH – Impact of Autocratic Leadership
QUESTIONNAIRE FOR EMPLOYEES
1. What is your gender？
○Male（30）
○Female（30）
2. How long have you been working for NanTong Tiannan Hotel?
○0-1 years(2F 0F)
○2-3 years（12F 18M）
○4-5 years(10F 9M )
○above 5 years(6F 3M)
3. Would you like the leadership in NanTong Tiannan Hotel？
○Yes(6F 5M)
○No(19F 16M)
○Whatever(5F 9M)
4. Have you thought about leaving NanTong Tiannan Hotel？
○Always(1F 0M)
○Sometimes（8F 6M）
○Never（21F 24M）
5. What is your job morale during the working time?
○Motivated（10F 11M）
○Demotivated（5F 4M）
○in between（15F 15M）
- Which is your most satisfying aspect of working at NanTong Tiannan Hotel?
○Corporate Vision(3F 0M)
○Work environment
○Personal ability and development
○Salary and benefits(10F 15M)
○management mode
○All of the above（15F 9M）
○None（2F 6M）
7．Which is your most unsatisfying aspect of working at NanTong Tiannan Hotel?
○Corporate Vision（0F 1M）
○Work environment
○Personal ability and development （0F 8M）
○Salary and benefits
○management mode（30F 21M）
○All of the above
○None
8. What is your normal working time?
○1-3hours
○4-6 hours(18F 15M)
○7-8 hours（12F 15M）
○Above 8 hours
9．How often do you have a vacation？
○once per week(30F 16M)
○once per month(0F 14M)
○once per year
○None
10．How is your relationship between you and management？
○Good (18F 16M)
○Bad(4F 4M)
○Normal(8F 10M)
INTERVIEW FOR OWNERS
1. How old are you？
45years old.
2. How many businesses do you own?
3-4
3. How long have you owned the NanTong Tiannan Hotel?
About 30years
4. Would you like the leadership in NanTong Tiannan Hotel？
Yes, for the autocratic leadership I can managing employees easier, and I because I have many others business, so the autocratic can save my time.
5．What is your relationship between you and the employees?
Our relationship is very good, even if the leadership may not very satisfy for employees, because is my private reason, I only can use this leadership, so I am try my best to give the best for employees in other aspects.
6.Do you trust your employees?
Yes, they are very good and work hard.
7. on which part of the business you spend the most?
Maybe training and salary and benefits, because the supervisor mode is not very good in some respects, but I would like my employees stay at a happy working environment, so I will make up for them.
8. How much time do you spend on a normal working day?
18hours, I am very busy, because I have a lot different business.
9. How often you walk around the hotel to check that everything is ok?
Once per day, because I still need to look after other business, so I can’s spend all of my time in a business.
10. Are you proud of your employees?
Yes, they work very hard, and they always can come up with some good ideas for me even if I always make the decision by my self.
Methodology – Impact of Autocratic Leadership
The methodology of this study is to understand the fact of autocratic leadership and the problem of it that the move away of autocratic leadership will decrease the staff turnover or not. On the other hand it is very required to draw the necessity of the democratic leadership in replace of autocratic leadership. If both comparisons are represented in the business performance then it will be great use of the methodology to draw a conclusion as what is the reason of the labor turnover. In that case, the reason of the labor turnover could be identify. There are some issues involved in the method of the leadership as the current practice of leadership is creating massive problem of the business at Nantong Tiannan Hotel.
Findings – Impact of Autocratic Leadership
First of all if we think from the organizational point of view to use the autocratic leadership, then it may have the following findings:
The first and foremost reason to use the style of autocratic leadership is to take the advantage of a quick decision making by the leader in which the decision will be given by using the centralized system. The reason to use autocratic leadership is that it has no possibility of delay in making decision and it is quick for them and not time consuming to make the decision in crunch situations.
The reason to use autocratic leadership is to make the advantage of autocratic leadership as it thought by them the leader has strong power and he does not give any chance to other as he is the final person to make the final decision.
They may try to influence certain decisions to practice autocratic leadership as it is advantageous for them to direct the labor by own choice.
The reason to use this autocratic leadership from the point of view of the management body as they can impose complete control over the group or team members by the central decision system and there will have less inefficiency in the activities because of strict control and supervision of the leader.
On the other hand if we think from the employees’ point of view to use the autocratic leadership then it may have the following findings:
It may increase the demotivation among the employees by the strict manner of bossy, controlling, and dictatorial.
This style tends to discourage group input while it has lacking in consultation with the group, and the group discussions are not encouraged. So, employees in the group may lose motivation when they cannot share their ideas.
Autocratic leadership can also impair the morale of the group to feel they are making contributions to the future of the group but this are not appreciated by their performance.
Analysis and Discussion – Impact of Autocratic Leadership
From the point of view of the management body, the reason to use autocratic leadership is that they have the power over the group or team members. By using this control they will be able to make the best use of their workers and there will have less inefficient tasks in the activities. Autocratic leaders use their expertise as they are the only decision taker. There is no need to consult with others.
On the other hand, the problem of staff turnover is also a problem and in that case it is essential to deal on it. In replace of democratic leadership can be introduced. Due to the democratic leadership it may create the job satisfaction and workers will feel that they have job security, the work environment will be smooth for them, and they can give their recommendation in case of emergent situation. By the means of group sharing they will feel as they are the part of the company and have an extra feeling for the progress of the company. Moreover, the introduction of democratic leadership in replace to autocratic leadership may be helpful to deal with urgent issues like staff turnover.
Organizational structure
So, while autocratic leadership is beneficial for the leader, there are also many problems with the workers or employees. Here, workers may face job dissatisfaction, and overall lack of motivation, If the manner of boss is controlling and dictatorial, then it is really a problem.
But the use of democratic leadership is preferable as it will be good for the business.
Conclusion and Recommendation
But the way of using democratic leadership is preferable for them as it will be good more for the business. So, the following recommendations are provided:
• While autocratic leadership can be beneficial at times, there are also many instances where this leadership style can be problematic to deal with the people who are involved in operation as they think about demotivated by the practice of in the manner of bossy, controlling, and dictatorial. This can sometimes result in resentment among group members.
• The group discussion are not encouraged people in the group may dislike that they are unable to contribute ideas.
• They have to work by the direction of the central point, no immediate action they cannot take if the emergency is occurs, they fail to implement the goal as there is no scope of group sharing.
• Failing to consult with other team members in such situations hurts the overall success of the group.
• So, it is required to have the practice of the democratic leadership in replace to autocratic leadership.
References
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