Breakdown in Communication in Healthcare
Abstract – Breakdown in Communication in Healthcare
Language problem is the fact for breakdown in the communication and this is the incident that is highlighted due to language barrier in a healthcare center for regular body checkup between customer and medical assistant. So, this study shows the types of communication like verbal, on verbal, written and visual. Moreover, it represents the seven elements of Dwyer’s key elements of communication process like sender, messages, communication channel, receiver, context, noise and feedback. Finally, it shows the effective communication strategies when language is barriers like using different sign, gestures and visual communication solve the incident.
Breakdown in Communication